Answers to Frequently Asked Questions about ILLiad

Contents

1. Who can Use Queens College Interlibrary Loan services?
2. What can I get using ILL?
3. What is ILLiad?
4. Do I need an email address?
5. How long does ILL take?
6. How do I renew ILL items?
7. Will ILL cost anything?
8. Are there overdue fines or fees?
9. What security precautions should I take using ILLiad?

Who can Use QC Interlibrary Loan?

Queens College faculty, staff, graduate and undergraduate students with a current Queens College library barcode can use interlibrary loan. All others, please try your local college or public library.

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What can I get using ILL?

Make Interlibrary loan requests for material that is neither owned nor electronically accessible at the Queens College libraries. We do not request textbooks.

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What is ILLiad?

The Queens College Library uses ILLiad to submit, track, and manage interlibrary loan (ILL) requests.

ILLiad

• notifies you by e-mail when your requests arrive
• links you directly to documents delivered in electronic format.
• allows you to track and renew requests online from on or off-campus.

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Do I need an email address?

Yes! ILLiad uses email to communicate with you, for instance to tell you when items you requested have arrived. We strongly recommend using your Queens College email address for ILLiad. Other email accounts might block our ILLiad-generated messages emails to you, preventing you from receiving notices about your ILL requests.

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How long does Interlibrary Loan take?

An average of 10 days: some items arrive sooner, some might take longer.

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Can I renew ILL items?

Login to ILLiad, then scroll down to click on the View/Renew Checked Out Items button. With this you will extend your loan 14 days unless we inform you otherwise. If the lending library denies a renewal, please return the book quickly. You can request the title again, and we’ll try to get it from another library for you.

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Will ILL cost anything?

Most ILL items are free of charge.
However, sometimes items are only available from libraries that impose a service fee, usually between $10 and $20. We must pass that fee along to all students.
Specify on your ILLiad request form the maximum amount you are willing to pay should we be unable to get it at no cost: we always try to get it free first.

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Are there overdue fines or fees?

Yes. Students pay $1 per day in overdue fines. All other Library Circulation policies apply on blocks and loss of Library or registration privileges. Lost book fees in interlibrary loan are determined by the lending library. You, the borrower, remain responsible for all such fees.

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What security precautions should I take using ILLiad?

When at a public workstation, always use the ILLiad Exit button to prevent others from viewing your record. Then exit from the Web browser before leaving the workstation.

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